AI Receptionist for Law Firms

A 9:40 p.m. Call About a Lawsuit Deadline

A small-business owner is served with a breach-of-contract complaint and calls your office at 9:40 on a Tuesday night, twenty-one days on the clock. Instead of voicemail, SunoVoice answers in your firm's name, asks the intake questions you configured — the nature of the dispute, the opposing party's name, when and how they were served — and quotes your consultation fee from your knowledge base. It books a Thursday 10 a.m. consultation into the attorney's calendar live on the call and texts the caller a confirmation with your intake questionnaire link. By morning, the recording and transcript are in your dashboard, so your paralegal can run the conflict check before the caller ever sits down. That caller signs with you, not the firm whose phone rang out.

Answering Calls Without Practicing Law

Firms rightly worry about an AI drifting into legal advice. SunoVoice answers only from the knowledge base your firm approves — practice areas, fee structures, office locations, what to bring to a consultation — and when a caller asks about the merits of their situation, it offers a consultation or a live transfer to your staff instead of opining. Every call is recorded and transcribed in your firm's private dashboard, giving intake a written record of exactly what the caller said and when they first reached out. Current clients on active matters can be transferred to your team during business hours rather than pushed through new-client screening. And because the agent follows the script you write, you decide what disclaimers callers hear.