Privacy & compliance

SunoVoice records and transcribes calls so you get recordings, transcripts, and summaries. That's powerful — and it comes with privacy responsibilities. This page covers the controls we give you and what stays your responsibility.

Important: you are the data controller for your calls. Recording-consent laws vary by country and (in the US) by state — some require all parties to consent. Use the tools below to comply with the rules where you and your callers are located. This isn't legal advice; when in doubt, consult a professional.

1. Disclose that calls are recorded

You can have your agent announce recording at the very start of every call, before it greets the caller.

1. Open the agent (Agents → your agent).
2. In Call actions, fill in Recording disclosure — e.g. "This call may be recorded for quality and training purposes."
3. Save. The agent now says that line first on every call (it supports dynamic variables too).

Leave it blank to skip — but if you record in a two-party-consent region, you'll usually want it on.

2. Set how long call data is kept

By default, recordings and transcripts are kept indefinitely. You can set an automatic retention window so old data is deleted for you.

1. Open Settings → Privacy & data retention.
2. Choose a window — Keep forever, 30, 90, 180 days, or 1 year.
3. Save.

After a call passes that age, its recording and transcript/summary are permanently deleted. The call's date, duration, and cost are kept so your billing and usage stay accurate — only the content is removed. This runs automatically in the background and applies going forward.

3. Erase a single call (data-subject / erasure request)

If a caller asks you to delete their data, you can erase one call on demand:

1. Open Calls and click the call.
2. Click Erase (top of the call panel) and confirm.

This immediately deletes that call's recording and transcript/summary. As with retention, the row itself is kept (date/duration/cost) for billing integrity, but the content is gone and can't be recovered.

Only owners and admins can erase calls or change retention.

Good practice

• Turn on the recording disclosure if you record.
• Publish a privacy policy telling callers what you collect, why, and for how long — and keep your retention window consistent with it.
• Honor deletion requests promptly using the per-call erase.
• Limit access — only give teammates the roles they need (see Team management).

Frequently asked questions

Does erasing a call affect my bill? No. The minutes/cost for that call are retained; only the recording and transcript are deleted.

Can I delete everything for a caller across many calls? Erase each of their calls individually for now. For a large/bulk request, contact us.

Where is the data stored? On encrypted, enterprise-grade infrastructure in the region closest to your business; recordings are served only via short-lived signed links.

Next step

Review who can access your account: Team management.